Crisis Readiness & Crisis Support

Emergencies don’t arrive neatly or predictably.

They unfold quickly, stretch on longer than expected, and force leaders to make consequential decisions with imperfect information, often under intense public and internal pressure.

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I partner with leaders and leadership teams to strengthen crisis readiness, provide real-time leadership support during crisis, and support recovery and learning once the immediate moment has passed.

The goal is always the same: helping leaders remain grounded, decisive, and aligned with their values when the stakes are highest.

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    Who It's For

    Leaders and teams who:

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    Have led - or may lead - through crisis or emergency

    Operate in public, political, or high-accountability environments

    Need steady, confidential support under pressure

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  • In Your Corner red icon of three people sitting around a table, representing the support we provide

    Support Includes

    Support may include:

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    Crisis readiness and leadership preparation

    Real-time decision support during crisis

    Prioritization and judgment under pressure

    Role clarity and communication alignment

    Executive presence amid scrutiny and strain

    Post-crisis recovery, reflection, and system learning

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  • In Your Corner red bullseye icon representing Outcomes

    Outcomes

    Leaders experience:

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    Greater steadiness and clarity under pressure

    Stronger decision-making in high-stakes moments

    Reduced harm and confusion

    Leadership that holds during - and after - crisis

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Process

This work is flexible by design and responsive to where you are in the crisis lifecycle. Support is discreet, practical, and grounded in lived crisis leadership experience, not theory or simulations.

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Case Study

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Providing Steady Leadership Through Overlapping Crises

Crisis Leadership • Continuity of Operations • Public Trust

As Deputy Mayor of Saint Paul, Jaime Tincher confronted an extraordinary convergence of crises: the COVID-19 pandemic, civil unrest following the murder of George Floyd, and a significant cyberattack that threatened municipal operations, payroll, and public confidence. Each crisis carried high stakes on its own; together, they tested the city’s systems, workforce, and leadership capacity simultaneously.

Jaime served as the city’s operational anchor during prolonged and compounding uncertainty. She led and aligned executive teams responsible for public safety, health, housing, finance, technology, and workforce continuity, bringing clarity, coordination, and disciplined decision-making when fear, fatigue, and disruption were widespread.

Read the Case Study